Shipping Policy

Shipping Policy:

Any product bought from our website is non-refundable and only eligible for exchange or store credit. Due to the handmade nature and made-to-order process we are unable to process returns. If for any reason you are not satisfied, please contact us and we can help process an exchange for you. However if you believe you received an incorrect, broken or damaged item, please contact us and we will help you send the item back and process a refund for you, however we will need sufficient proof within one week of receiving the items.. As all sandals are custom made, we only accept exchanges on this item, we advise you thoroughly check all sizing information, and email us for correct measurements or if you have further questions before placing your order.

You must contact us before returning the product. If you do not contact us, you run the risk of not receiving your refund or exchange. 

We do not take responsibility for any products lost during the return shipping.
Note: *ALL sale or promo code items are FINAL sale*

If the item is worn or destroyed, it will be returned back to you. Please contact us for return shipping address.

Please note that we do not refund shipping, and any fees/customs charges that are charged to us will be removed from your refund as well, we do advise to pay all your fees before sending us the item back.

Customs Policy:

We are not responsible for any customs fees, import duties, taxes and other local charges added by your country’s custom office. If you refuse to pay the customs duties, the item will be destroyed and you will not receive a refund.

Shipping Times:

We will try our best to ship the item 7-10 days after receiving the order, however delays can occur during busy times (Christmas, Black Friday, etc)  and can take up to 15-20 days. Please email us at: grana@lepompomshop.com anytime for updates on an exact shipping date, we will try to prioritize you if you are in a rush for the items.
Once your order is authorized, you will receive a confirmation email. Once your order is dispatched, you will receive shipping confirmation and tracking details. Please be sure to remove us from your junk folders.

We can only change shipping addresses for a fee of $15, so please be sure to check this information before placing an order.

Note: *Delivery times are estimates and are not guaranteed by Le Pom Pom in the event of forces of nature or other uncontrollable events.*

Shipping costs:

All orders over $150 have free shipping.

United States: $15

Worldwide: $25

United Arab Emirates: $8